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Complaints | SoWeHost

Complaints

Not happy? Let us know and we'll fix it.

We'd rather hear about a problem than lose you. Here's how to raise a complaint and what happens next.

How to complain

Open a ticket from the client area, or email us, with "Complaint" in the subject.
Tell us what happened, when, and what you'd like us to do.
We'll acknowledge it within one working day and give you a reference.

What happens next

A manager reviews every complaint. We aim to resolve complaints within ten working days and will keep you updated along the way.

Ready to get started?

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